Troubleshooting

Placeholder content - replace with your real troubleshooting guide.

Gateway won't connect to Wi-Fi

• Confirm the network is 2.4GHz - most gateways don't support 5GHz.
• Move the gateway closer to the router during setup.
• Restart the gateway by unplugging it for 10 seconds.

App shows "No Data"

• Check that the gateway has power and a solid status LED.
• Confirm your internet connection is active.
• Wait up to 15 minutes after sunrise for the first report of the day.